Ping Wu
Ping Wu is the Chief Executive Officer of Cresta, a company at the forefront of Generative AI for contact centers. He joined Cresta in 2021 and was appointed CEO in 2023, where he has since focused on driving product innovation and growth. Under his leadership, Cresta aims to transform customer experiences and operational efficiency through advanced AI solutions.
Career Milestones
- Co-founded Google's Contact Center AI Solution in 2017, leading the development of conversational AI products such as Cloud Dialogflow.
- Co-founded Google Cloud AI Platform products, including Vertex AI and AutoML, in 2018.
- Served as Senior Director of Engineering at Google before joining Cresta in 2021.
- Joined Cresta in 2021 and was appointed CEO in 2023, leading the company’s expansion and AI innovation strategy.
- Driving Cresta’s mission to transform contact center operations through generative AI and human-centric guidance.
About Cresta
Cresta develops AI-powered software, leveraging generative AI, to enhance the efficiency and effectiveness of contact center sales and service teams. Serving large-scale contact centers across diverse industries, Cresta provides real-time coaching and insights to agents, helping organizations improve customer satisfaction and revenue. Its key differentiator lies in its innovative use of human-centric AI for in-conversation guidance, learning from top performers to scale best practices and build customer trust.