Mike Burkland
Mike Burkland has been a pivotal leader at Five9 for nearly 15 years, serving as CEO from 2008 to 2017, returning to the role in November 2022, and also holding the position of Chairman of the Board. He is credited with establishing Five9's vision and strategy, leading the company through its 2014 IPO, and scaling it from an 80-person company to a 2,000-person company with over $1 billion in annual revenue. Burkland announced his upcoming retirement as CEO in July 2025, citing health reasons, but will remain as Executive Chairman to ensure a smooth transition.
Career Milestones
- Mike Burkland joined Five9 as CEO in January 2008, leading the company through its IPO in 2014 and scaling it into a fast-growing public company in the CCaaS space.
- Under his leadership, Five9 grew from 80 to 2,000 employees and increased annual revenue from $10 million to over $1 billion.
- He was honored with the Ernst & Young Entrepreneur of the Year award for Northern California in June 2017.
- After stepping down in December 2017 due to a cancer diagnosis, he returned as CEO in November 2022. His leadership continues to drive Five9's mission to deliver joyful customer experiences and better business outcomes.
About Five9
Five9, founded in 2001, is a leader in cloud contact center software. They help businesses of all sizes, particularly mid-market to large enterprises, enhance customer experience through their Intelligent Cloud Contact Center. Core features include omnichannel routing, AI and automation, workforce optimization, and CRM integration. Benefits include increased agent productivity, improved customer satisfaction, and operational efficiency.