Nikola Mrkšić
Nikola Mrkšić is the Co-founder and CEO of PolyAI, a company he co-founded in 2017. Under his leadership, PolyAI has become a leading provider of voice AI agents for enterprise customer service, developing human-like conversational AI systems. Mrkšić was recognized in Forbes 30 Under 30 in 2021 for his contributions to the field of conversational AI. Nikola Mrkšić earned a Ph.D. in Machine Learning and Natural Language Processing from the University of Cambridge. He was the first technical hire at VocalIQ, a Cambridge spin-off, which Apple acquired in 2015, leading him to work on Apple's Siri for two years. In 2017, Mrkšić co-founded PolyAI, a company focused on building advanced conversational AI for customer service. Under his leadership, PolyAI has deployed voice-based conversational AI agents for FTSE100 companies globally. He was recognized in Forbes 30 Under 30 Europe in 2021 for his work with PolyAI. PolyAI also won two awards at Enterprise Connect: Best Innovation in Customer Experience and Most Innovative Use of AI. His work at PolyAI continues to revolutionize customer experience by making AI interactions seamless and human-like.
About PolyAI
Founded in 2017, PolyAI is a conversational AI company specializing in voice assistants for enterprise customer service. They help businesses across industries like banking, retail, and healthcare to automate customer interactions with human-like voice AI. Core features include natural language understanding, multi-turn conversations, and seamless CRM integration. Benefits include reduced operational costs, faster response times, and improved customer satisfaction.