Tiago Paiva
Tiago Paiva is the CEO and founder of Talkdesk, a leading provider of AI-powered customer experience technology, a role he has held since founding the company in October 2011. Under his leadership, Talkdesk has grown into a multi-billion dollar "unicorn" and has been recognized on the Forbes Cloud 100 list. Paiva has driven innovation in AI-driven customer experience, introducing solutions like Talkdesk Industry Experience Clouds™ and championing responsible AI deployment.
Career Milestones
- Tiago Paiva, as Founder and CEO of Talkdesk since 2011, won a Twilio hackathon in 2011, securing initial funding and validation for the company.
- He successfully led Talkdesk from a startup to a tech unicorn, achieving a valuation of over $1 billion in 2018 and later reaching $10 billion.
- Under his leadership, Talkdesk has been consistently recognized on the Forbes Cloud 100 list.
- In 2024, Paiva was named "Best Artificial Intelligence Company CEO" in the AI Breakthrough Awards Program.
- He was also recognized by Goldman Sachs among the Most Exceptional Entrepreneurs. These milestones underscore his commitment to transforming customer experience through AI innovation.
About Talkdesk
Talkdesk, founded in 2011, is a cloud-based contact center software provider in the business/productivity software industry. They help enterprises of all sizes deliver modern customer service. Core features include AI-powered automation, omnichannel communication, real-time analytics, and CRM integrations. Benefits include improved customer experience, increased agent productivity, and streamlined operations.